SELF SERVICE KIOSK

Self –Service Kiosk is a rage at the moment regardless of their components and functionalities have played an important role in tourism and hotel sectors. A platform with automated contactless check-in, checkout capabilities allowing guests to receive services at their leisure needless to worry about getting caught up in long queues and most of all having less human interaction and interference and continue straight to their rooms after a long journey which can be a pleasant treat upon arrival has never been simpler. A kiosk that helps visitors to expedite more frequent activities such as booking, check-ins, checkouts, and room service orders. Guests merely use the electronic kiosk, which pings or notifies hotel personnel.

Integrated with face recognition, ID scanning, reliable and effortless online payment portal with various modes of payment such as cash, credit card or digital payments by virtual wallet and last but not least forgetting the Digital room key access. This kiosks for hotels are also the preferred method for travelers to make purchases and payments. Other additional services available and incorporated such as room upgrades. extension of reservation and complimentary late check-outs. User-friendly and easily accessible platforms with the ability to accommodate more guests at one go. With this exceptional automation, staff workload and labor cost reduced. Guests use self-service kiosks to position their orders and pay without having to deal with another human. Kiosk surfaces are conveniently sanitized allowing for a secure and easy way to position orders and pay for products and services

One significant advantage is it can speed up repetitive operations, improve result and therefore reduce long waits and queues. This means increasing the number of transactions completed and, as a result, profitability for the business. Customer loyalty and repeat sales increased by providing high-quality products in a timely manner. Increased automation, lower maintenance costs and overheads. As employees are reassigned to more complex positions and workloads are restructured, companies become more competitive and more productive.Other additional services available and incorporated such as room upgrades. extension of reservation and complimentary late check-outs. User-friendly and easily accessible platforms with the ability to accommodate more guests at one go. With this exceptional automation, staff workload and labor cost reduced. Guests use self-service kiosks to position their orders and pay without having to deal with another human. Kiosk surfaces are conveniently sanitized allowing for a secure and easy way to position orders and pay for products and services

With the emerging technology, it is easier to optimize the information power that can be delivered by self-service kiosks, leading to increased efficiency, speed, and service quality. Self-service kiosks have aimed specifically at optimizing hotel facilities and processes. As a result, it has been designed to allow for the incorporation of any kind of touch screen, enabling to all guests conveniently and efficiently. With this option for providing appealing, convenient, and secure options, hotels can distinguish themselves from other industries with these self-service facilities and technology that provides an incentive for this field to easily adapt to individual guests needs and this self-service revolution has the ability to generate sales.

Singaporean hotels can now offer their guests a complete contactless check-in experience with Clovatel Self Service Kiosk. The E-Visitor Authentication (EVA) System will create a faster check-in experience. The use of biometric facial recognition to authenticate the guests’ identities. Guests should be able to use the hotel kiosk to review their reservation and make any necessary changes without any assistance from hotel staff. This would allow them to complete their own hotel check-in and save time. By following these tips for your hotel check-in process, you can make a stellar first impression with your guests without making them wait in line at the reception desk.

Recognised by STB and E2I

Easy check in process Reserved Check-In Encode, dispense and collect room key cards

To validate your guest profile

Read and update direct to PMS valid ID for every guest profile checkin

Pay room charges Cash Payments and Credit Card Payments Online Payment Gateway Integration

Verify VISA ( for Singapore only) with ICA

Upgrade room,walk in booking

Send eguest folio, ereceipt to your guest Receive feebacks

Dashboard for uptime of Kiosks Receive alerts on kiosk physical status

What are the advantages of self-service kiosk ?

A self-check-in kiosk helps visitors to expedite more frequent activities such as booking, check-ins, checkouts, and room service orders. Guests merely use the electronic kiosk, which pings or notifies hotel personnel…

Self-service kiosks for hotels, due to their components and functionalities, have played an important role in the tourism and hotel sectors, and are also on the rise in this field. The evolution of technology and changes in consumer behaviour have transformed the way this industry views contact with its consumers – which is becoming more personalized, quick, and autonomous. One of the most significant considerations in the desire for self-service appliances is customer appetite for comfort.

In general, no one enjoys standing in long queues, visitors love the fact that there is a more convenient and self-service way to check in. Furthermore, self-service kiosks for hotels are also the preferred method for travellers to make purchases and payments.

In addition to providing appealing, convenient, and secure options for hotel guests, these self-service facilities enable tourism offices to distinguish themselves from the competition. Thus, self-service technology provides an incentive for this field to easily adapt to individual guest needs. In addition to these funds, the self-service revolution has the ability to generate sales.

Hotel self-service kiosks are here to stay, giving visitors the impression that they have complete control of their stay. Allowing visitors to bypass long lines at reception and continue straight to their room after a long journey can be a pleasant treat upon arrival.

With the emerging technology, it is easier to optimize the information power that can be delivered by self-service kiosks, leading to increased efficiency, speed, and service quality.

Self-service kiosks have aimed specifically at optimizing hotel facilities and processes. As a result, they have been designed to allow for the incorporation of any kind of touch screen, enabling all guests to conveniently and efficiently choose and display the hotel’s occupation map.

Checking in and out of hotels without requiring human interference, consulting tourist routes, and making reservations has never been simpler!

What can you do at self-service kiosk ?

Going contactless.

‘Contactless’ is the buzzword of the moment, and it’s a movement that the World Health Organization is pushing hard. Contactless transactions, whether for booking, deposits, or delivery through order-ahead systems, are assisting in the protection of citizens during these unpredictable times…

Customers may use self-service kiosks to position their orders and pay without having to deal with another human. Kiosk surfaces are conveniently sanitized between orders, allowing for a secure and easy way to position orders and pay for products and services.

Enhance the Customer Experience

People who prefer to do things for themselves and have power over their purchasing experience will find automated self-service kiosks to be beneficial to their interaction with your company. Since the user will check the order before confirming it, self-service kiosks have continuity in the process and a higher degree of accuracy. They can alleviate the tension created by delays and crowds, as well as, in certain situations, social interaction, and can speed up processes that are important but not always pleasant. Both aspects contribute to delivering a great service for the clients.

Fast process

In a time-pressed world, the faster we can finish tedious jobs and procedures, the sooner we can move on to more exciting activities. One significant advantage of self-service kiosks is that they can speed up repetitive operations, improve throughput, and therefore reduce waits and queues. This means increasing the number of transactions completed and, as a result, profitability for the business. Using product images will take less time to visually locate a process acceleration.

Provide Higher-Quality Products

Businesses who use self-service kiosks to handle orders will free up their employees to concentrate on customer service and more complicated tasks, such as producing higher-quality goods. Customer loyalty and repeat sales may be increased by providing high-quality products in a timely manner.

Increased automation, it goes without saying, will lower maintenance costs and overheads. Furthermore, as employees are reassigned to more complex positions and workloads are restructured, companies become more competitive and, as a result, more productive.

Increase the average spend per person.

Cross- and up-sell options are integrated into the purchase process, which is a common feature of self-service kiosks. Unlike servicing employees, who must be qualified to do so and can easily fail to upsell in high-volume service cases, ways to provide input about special discounts and deals are integrated into the self-service process and are an efficient way to improve spend and profitability.

Real-Time Reporting

Having a constant view of your market, accessible from any computer at any time, will provide minute-by-minute monitoring and help you make more educated decisions. Profitability can be increased by either cutting costs or growing revenue based on data accessed through live monitoring software linked to self-service kiosks.