GUEST EXPERIENCE VIA MOBILE SERVICES

Traveler’s today being more technically savvy use gadgets on their trips and most of their journeys begin with a mobile device. Some prefer to check in using their mobiles, avoiding the front-desk lines in hotel lobbies. Hoteliers can consider using digital elements and technology to meet travelers’ needs. Mobile technologies are used to automate routine services in the daily interactions. The amount of time spent on Smartphone applications is skyrocketing. People remain linked everywhere and at any time across borders. Hospitality industries can find ways and possibilities for these developments as embracing mobile technology and incorporating it with the hotel system enhancing guest service financially and operationally. Excellent customer service has been a staple in the hospitality industry. Smartphone is altering people’s perception of constituting good service. Most Guests would rather sign in on their mobile phone than stand in line at the front desk even though they prefer the ability to interact with hotel staff and facilities. Apps today have infiltrated almost every industry, especially hospitality and other customer-service-oriented industries having the potential to benefit both guests and operations.